I totally feel bad for the guy that spent over twenty minutes trying to cancel his AOL account. I didn't realize how much a pain in the ass AOL can be. Yes, I do have AOL but I use it through my cable company's ISP one bill a month for phone, cable, internet and AOL is really nice. I do have my own pain in the ass AOL story. A few years ago I thought I had cancelled an account. I came back to AOL with a new account, come to find out AOL was charging me for two accounts..How not nice was that. They acted all naive about it and didn't even offer a refund or anything. Aol user beware.
At least the worker involved with this is not working there anymore..